Terms & Conditions

 

Terms and Conditions

 

1.1       About these Terms

These Terms and Conditions apply to the use of the Sasha Therese website ("Website"), any purchases made through the Website, and any related services supplied by Sasha Therese Pty Ltd (ABN 33 666 238 722) ("Sasha Therese", "we", "us" or "our").

 

The material on the Website is owned by or licensed to Sasha Therese. By accessing the Website, creating an account, or placing an order, you agree to these Terms and Conditions and any other policies linked on the Website. If you do not agree, you must not use the Website.

 

1.2       Compliance

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under any law, including the Australian Consumer Law, to the extent that to do so would be unlawful.

 

Any part of these Terms that is inconsistent with a non-excludable consumer right will be read subject to that law and will be ineffective only to the extent of the inconsistency.

 

1.3       Eligibility and Orders

You must be at least 18 years old, or have the involvement and consent of a parent or legal guardian, to place an order through the Website.

 

You agree that all information you provide to us is current, complete and accurate, including your name, billing details, delivery address, email address, and phone number.

 

An order placed through the Website is an offer to purchase. Orders are subject to acceptance, availability, verification of payment, and any fraud or security checks we reasonably require.

 

We may refuse, cancel or limit any order where reasonably necessary, including where:

(a)     a product is unavailable;

(b)    pricing or product information contains an obvious error;

(c)     we suspect fraud, unauthorised activity or misuse; or

(d)    there is a breach of these Terms.

 

If we cancel an order after payment has been processed, we will refund the amount actually paid for the cancelled item or order using the original payment method, unless otherwise agreed.

 

1.4       Pricing and Payment

All prices displayed on the Website are in Australian dollars unless otherwise stated.

 

Prices may change from time to time without notice, but changes will not affect orders already accepted and paid for.

 

Shipping charges, taxes, duties and other fees may apply depending on the delivery location and will be shown at checkout where applicable. If any such fees and charges apply, they are payable by you. International customers are responsible for any customs duties, taxes, import charges or similar government fees unless stated otherwise.

 

Payment must be received in full before we dispatch your order.

 

1.5       Product Information and Availability

We try to ensure product descriptions, images, colours, sizing information and availability are accurate. However, colours and textures may vary depending on your device screen, lighting and manufacturing batches.

 

Measurements and fit guidance are estimates only and are intended as general guidance.

 

We reserve the right to amend errors, update product information, and withdraw or discontinue products at any time without notice.

 

1.6       Promotions, Discount Codes and Sale Items

We may offer promotions, discount codes or special offers from time to time.

 

Unless stated otherwise:

(a)     promotions cannot be used in conjunction with any other offer;

(b)    discount codes are not redeemable for cash; and

(c)     codes must be entered at checkout and cannot be applied retrospectively once an order has been placed.

 

Please see the Returns & Refunds Policy for the change-of-mind return limitations. The Returns & Refunds Policy forms part of these Terms.

 

1.7       Pre-orders

Some products may be offered on a pre-order basis. Estimated dispatch or delivery dates for pre-order items are indicative only and may change due to any reason, including but not limited to supplier, production, shipping or customs delays.

 

You may request cancellation of a pre-order within 24 hours of placing the order. If we accept the cancellation, we will provide the remedy in accordance with our Refunds & Returns Policy.

 

1.8       Shipping and Delivery

Shipping and delivery terms are set out in the Shipping & Delivery Policy, which forms part of these Terms.

 

Delivery timeframes are estimates only and are not guaranteed.

 

Risk in the goods passes to you on delivery to the address nominated in your order, to the extent permitted by law.

 

Title in the goods passes to you once we have received full payment.

 

1.9       Returns, Refunds and Exchanges

Our Returns & Refunds Policy forms part of these Terms and explains our change-of-mind policy as well as how we handle faulty items and other return requests.

 

1.10    Gift Cards and Store Credit

Where we issue store credit, digital credit or gift cards:

(a)     they are redeemable only with us;

(b)    they are not redeemable for cash; and

(c)     any expiry period will be stated at the time of issue.

 

1.11    Accounts and Security

By browsing our Website or creating an account, you are responsible for maintaining the confidentiality of your account login details and for activities that occur under your account, except to the extent caused by our fault.

 

You must notify us promptly if you become aware of unauthorised use of your account. To the extent permitted by law, we are not responsible for any loss arising from your use of the Website or account or any unauthorised activity on your account.

 

We may suspend or terminate your account where reasonably necessary to protect the Website, our customers, or our business, including for suspected fraud or breach of these Terms.

 

1.12    Acceptable Use

You must not:

(a)     misuse the Website;

(b)    interfere with the Website's operation or security;

(c)     use the Website to send unsolicited advertising or promotional materials;

(d)    introduce malicious code, viruses or harmful material;

(e)     use the Website for unlawful, discriminatory, offensive, fraudulent or abusive purposes;

(f)      infringe our intellectual property rights or those of others;

(g)     copy, scrape, reproduce, distribute or exploit website content except with our prior written consent (which may be given or withheld in our absolute discretion).

 

1.13    Intellectual Property

The intellectual property rights (including copyright) in all software and content, including the Sasha Therese brand and all other trade marks, trade names, material, design, imagery and logos made available to you on or through this Website remains the property of us or our licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors.

 

You may access the Website for personal, non-commercial use only. No rights are granted except as expressly stated in these Terms. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

 

1.14    Third-Party Services and Links

The Website may contain links to third-party websites, services or payment providers. Those third parties operate under their own terms and privacy practices. You access those third-party websites, services or payment providers at your own risk.

 

We are not responsible for the accuracy, security practices, privacy policies or content of external or affiliate sites, and you should contact the relevant party directly for any concerns or queries.

 

1.15    Privacy

By using the Website or registering for an account with us, you consent to the collection, use, and disclosure of your personal information. We appreciate that your privacy is important to you, and we will use reasonable endeavours to protect the personal information you provide to us.

 

We do not automatically collect personal information from you, such as your name, address, phone number, email address or other personally identifiable information about you (“Personal Information”). We may collect Personal Information you voluntarily provide, anonymous non-personal information about how you use the Website, and cookie-based information that helps improve the Wesbite experience.

 

We may use Personal Information to process orders, provide customer support, and send service and marketing communications, where permitted. If you no longer wish to receive marketing emails, you may unsubscribe using the link in the relevant email.

 

1.16    Liability

To the maximum extent permitted by law, we exclude all implied terms and warranties except those that cannot lawfully be excluded.

 

Subject to any non-excludable rights under the Australian Consumer Law or other applicable law, we are not liable for indirect, incidental, special or consequential loss, or loss of profit, revenue, business opportunity or data, arising from your use of the Website, setting up or using an account, delivery (including any delay) or purchase or proposed purchase of goods.

 

To the extent permitted by law, our total liability for any claim relating to goods or services supplied by us will be limited to the value of the product purchased or, at our election, replacing the goods, repairing the goods, supplying equivalent goods, or paying the cost of doing so.

 

1.17    Website Availability and Security

While we aim to keep the Website available and accurate, we do not warrant, guarantee or make any representation that the Website, any linked third-party website, or the server that makes the Website available is free of software viruses, will operate uninterrupted or be error-free, or that errors and defects will be corrected.

 

By accessing our Website, using our service, creating an account or placing an order, you assume the ordinary risks associated with internet use and should maintain your own appropriate software, hardware and security protections.

 

We may suspend, withdraw or update the Website from time to time for maintenance, security, operational or business reasons.

 

1.18    Indemnity

To the extent permitted by law, you agree to indemnify us and our related entities, directors, officers, employees and agents against any claims, losses, damages, liabilities and expenses arising from your use of the Website or an account, or your breach of these Terms.

 

1.19    Variation

We shall have the right in our absolute discretion at any time and without notice to amend, remove or vary the Terms, products and/or any page of this Website.

 

1.20    Waiver

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

1.21    Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from them.

 

1.22    Dispute Resolution

If you are not based in Australia, any dispute, controversy or claim arising out of, relating to or in connection with these Terms, including any question regarding its existence, validity or termination, shall be resolved by arbitration in accordance with the ACICA Arbitration Rules. The seat of arbitration shall be Melbourne, Australia. The language of the arbitration shall be English. The number of arbitrators shall be 1.

 

1.23    Force Majeure

To the fullest extent permitted by law, Sasha Therese is not responsible for any failure to deliver products on time, or at all, where the failure results from an event beyond our reasonable control, including war, rebellion, labour disputes, natural disasters, transport disruption, postal delays, or public health events. In such circumstances, we will use reasonable endeavours to perform our obligations once the force majeure event no longer prevents us from doing so.

 

1.24    Contact Details

For customer service, returns or enquiries , please contact:

Sasha Therese Pty Ltd

Email: hello@sashatherese.com