Shipping & Delivery
ORDER PROCESSING
All orders are processed within 1–2 business days before dispatch. Orders placed after 12pm Friday, on weekends or during (Victoria / Utah) public holidays will be processed the following business day.
Please note: During sale periods, collection launches, pre-orders and high-volume events, processing times may be longer than usual.
SHIPPING TIMEFRAMES
Estimated delivery timeframes are provided as a guide only and commence after dispatch, not from the time the order is placed.
*Available delivery options, estimated timeframes and shipping charges will be shown at checkout where possible. These are all estimates only and are not guarantees.
AUSTRALIA
|
SHIPPING METHOD |
ESTIMATED DELIVERY |
COST |
|
AusPost Standard |
3–5 business days |
$8.95 AUD |
|
AusPost Express |
1–3 business days |
$9.95 AUD |
|
Free Standard Shipping |
3–5 business days |
Orders over $150 AUD |
|
Free Express Shipping |
1–3 business days |
Orders over $200 AUD |
UNITED STATES & CANADA
|
SHIPPING METHOD |
ESTIMATED DELIVERY |
COST |
|
Standard Shipping |
5–7 business days |
Calculated at checkout |
|
UPS Next Day Delivery |
Next business day |
$25.00 USD |
|
Free Standard Shipping |
5–7 business days |
Orders over $100 USD |
*All US orders are shipped from our US warehouse. No tariff payments are required on US orders. Depending on stock availability, some Canada orders may be dispatched from AU. Hawaii orders are shipped with USPS Ground Advantage – please allow 10+ days for delivery.
UNITED KINGDOM
|
SHIPPING METHOD |
ESTIMATED DELIVERY |
COST |
|
AusPost International Express |
5–6 business days |
$19.99 AUD |
|
DHL Express |
2–5 business days |
$29.95 AUD |
|
Free Standard Shipping |
5–7 business days |
Orders over £75 GBP |
NEW ZEALAND & REST OF WORLD
|
SHIPPING METHOD |
ESTIMATED DELIVERY |
COST |
|
AusPost International Express |
5–10 business days |
$19.99 AUD |
|
DHL Express |
2–5 business days |
$29.95 AUD |
|
Free Shipping |
5–10 business days |
Orders over $60 USD or $300 AUD (where advertised) |
*International delivery times outside of NZ may range from 7–25 business days depending on destination and customs clearance.
COUNTRIES WE SHIP TO
We currently ship to Australia, Austria, Belgium, Canada, China, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, Sweden, Switzerland, United Kingdom and the United States of America.
If your country is not listed, please contact us so we can see whether an alternative shipping arrangement is available.
For support on shipping, feel free to reach out to hello@sashatherese.com.
IMPORTANT INFO
Shipping & Delivery Policy
This Shipping & Delivery Policy applies to orders placed through the Sasha Therese website (“Website”) and any related services supplied by Sasha Therese Pty Ltd (ABN 33 666 238 722) (“Sasha Therese”, “we”, “us” or “our”).
Shipping Methods and Charges
We may use Australia Post, DHL Express, UPS, USPS, UniUni and courier partners or other logistics providers selected by us at our absolute discretion. Available delivery options, estimated timeframes and shipping charges will be shown at checkout where possible. These are all estimates only and are not guarantees.
Duties and Taxes
International customers may shop in local currency if the Website provides a currency selector. Taxes may already be included in the product price for some countries, while other orders may be subject to duties, freight, customs charges, VAT, GST, local taxes, brokerage fees or similar charges imposed by the destination country. Any charges are the responsibility of the customer, unless otherwise stated.
In accordance with Australian regulations, we cannot mark orders as gifts.
Incorrect Address Details
Customers are responsible for ensuring that delivery details entered at checkout are accurate and complete. Risk in the parcel passes to you when the goods are delivered to the delivery address you nominated.
If an incorrect, incomplete or undeliverable address is provided and/or the parcel is returned to us for any reason except our gross error, you are responsible for the cost of re-shipping the parcel. We are under no obligation to re-ship an order that is returned to us until you make payment of the additional shipping charges.
Tracking
Online tracking is usually available for shipped orders and tracking details are usually sent to you by email after the order has been dispatched.
It is your responsibility to monitor the tracking link provided and contact us promptly if you believe there is a delay or issue with delivery.
Lost, Delayed or Damaged Parcels
If your parcel appears lost, delayed or arrives damaged, please contact us as soon as possible. We may ask you to provide information needed to investigate the issue with the carrier. Where appropriate, we will work with you to try and find a suitable resolution.
Authority to Leave
If you authorise a parcel to be left unattended at the delivery address, or if the carrier leaves the parcel in accordance with your instructions or the carrier’s terms, responsibility for the parcel may pass at that point to the extent permitted by law. Please choose delivery instructions carefully.
Force Majeure
We are not responsible for failure to deliver products on time or at all where the failure results from events beyond our reasonable control, including transport disruption, customs delays, carrier delays, labour disputes, natural disasters, pandemics or similar events.
Pre-order and Split Shipments
For pre-order items, dispatch dates are estimates only. If an order contains both in-stock and pre-order items, we may ship items separately or together. Where additional shipping charges apply for split shipments, this will be disclosed at checkout or on the relevant product page.
For Australia, where your order value is over $200 AUD and for the USA, where your order value is over $250 USD, we will dispatch your in-stock items promptly, typically within 1 to 2 business days after the order is confirmed. Orders from Europe & Canada will be shipped once the pre-order item comes into stock to avoid additional duties charges.
Variation
This Shipping & Delivery Policy forms part of our Terms and Conditions. We have the right in our absolute discretion at any time and without notice to amend, remove or vary this Shipping & Delivery Policy.
